FAQ


Customer Support

Most delivery places that don’t charge a delivery fee add that expense into their product costs. We prefer being completely transparent, which is why you will always know what everything truly costs. Our $15.75 delivery fee covers the exact cost of the delivery, box and dry ice. That’s it. We don’t charge a penny more than what our materials cost us.

We’re sorry to hear you’re having problems with your promo code. First, make sure you are using all caps when entering the code. If it’s still not working, ensure the code isn’t for one use only, and hasn’t already been used. If you are still encountering issues, please contact us at questions@hungryherd.ca, and we’ll help get this resolved right away.

No, not at this time, but sign up to our newsletter for any changes or updates to always be the first in the know!

Please reach out to us at questions@hungryherd.ca and one of our team members will respond within 24 hours.

Dry Ice Handling Tips:

Dry ice is -78.5°C. Handle with care like with a towel or oven mitt.

Keep dry ice away from pets & kids.

Keep well ventilated in an open space.

Keep off of countertops so they don’t crack.

We process our orders quickly, so if you want to change anything, you only have until 1pm the day you placed your order.

Delivery, Shipping

Once your order is ready for delivery, you’ll receive an email that it’s on its way. Once your order has been delivered, we will send a text with a pic of your order at your door. To ensure safety and freshness, our meat boxes contain dry ice, which will keep your meat properly frozen for a few hours. If you know you won’t be home for a while and are uncomfortable with your box being dropped off at your door, please contact us at questions@hungryherd.ca to specify if you’d like us to deliver the following business day or leave your box in your backyard.

Orders placed by noon on a business dat will be delivered the next business day. So, if you order your meat box on a Thursday by noon, you’ll receive it the next day (Friday). If you order your meat box after noon, you would receive it the following Monday.

Our delivery schedule is Monday to Friday from 9am to 5pm. Orders placed by noon on any of these business days will be delivered the following business day. We do not deliver on weekends or statutory holidays. Any orders placed then will be processed on the next business day and delivered the following business day.

Hungry Herd currently delivers to Edmonton, St. Albert, Sherwood Park, Spruce Grove, Stony Plain, Beaumont, Leduc, Devon and Fort Saskatchewan.

At this time, we offer delivery service only.

How it works / QA issues questions

Our prices are a lot lower, and we deliver it right to your door, making it super convenient to get the proteins you love without having to make a trip to the grocery store. On top of that, our meats are 100% all natural and come from carefully sourced producers from Alberta and Western Canada. You’ll be supporting local and getting the highest quality of meat, all for the lowest prices.

Our quality meat can remain frozen for up to one year.

Ordering is easy! Each order is for an 8 kg box. Our meat selections are all in 2kg portions, so simply add the four proteins you want to the box to check out.

Product Quality, Origin, Sustainability

No, not at this time.

No, not at this time.

Not right now, but we will be expanding our meat selections as we grow, so stay tuned!

Like humans, all animals have hormones naturally in their systems, but no additional hormones are added. In Canada, it’s illegal to sell meat with hormones.

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