FAQ – Hungry Herd

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FAQ


CUSTOMER SUPPORT

Why isn’t my discount code working?

We’re sorry to hear you’re having problems with your promo code. First, make sure you are using all caps when entering the code. If it’s still not working, ensure the code isn’t for one use only, and hasn’t already been used. If you are still encountering issues, please contact us at questions@hungryherd.ca, and we’ll help get this resolved right away.

Do you have a monthly subscription so I don’t have to keep coming back to the website?

No, not at this time, but sign up to our newsletter for any changes or updates to always be the first in the know!

How do I talk to someone? How do I contact support?

Please reach out to us at questions@hungryherd.ca and one of our team members will respond within 24 hours.

How do I recycle the dry ice?

Dry ice handling tips:

  • Dry ice is -78.5°C. Handle with care like with a towel or oven mitt.
  • Keep dry ice away from pets & kids.
  • Keep well ventilated in an open space.
  • Keep off of countertops so they don’t crack.

Can I change my order once my order is placed?

We process our orders quickly, so if you want to change anything, you only have until 1:00 pm the day you placed your order.

DELIVERY, SHIPPING

What if you deliver and I am not home?

Once your order is ready for delivery, you’ll receive an email that it’s on its way. Once your order has been delivered, we will send a text with a pic of your order at your door. To ensure safety and freshness, our meat boxes contain dry ice, which will keep your meat properly frozen for a few hours.

How long will my delivery take?

Delivery Schedule
If you place your order: Saturday Sunday Monday before noon
You will receive your order on Wednesday
Monday after noon to Tuesday before noon -> Thursday
Tuesday afternoon to Wednesday before noon -> Friday
Wednesday after noon Thursday Friday
You will receive your order Tuesday
Bonnyville, Cold Lake, Dawson Creek, and Fort St. John ships Tuesday, Thursday and Friday only.

What is your delivery schedule / when will I receive my order?

Our delivery schedule is Monday to Friday from 9am to 5pm. Orders placed by noon on any of these business days will be delivered the following business day. We do not deliver on weekends or statutory holidays. Any orders placed then will be processed on the next business day and delivered the following business day.

Bonnyville, Cold Lake, Dawson Creek, and Fort St. John ships Tuesday, Thursday and Friday only.

Where do you deliver?

Hungry Herd currently delivers to Edmonton, Sherwood Park, St. Albert, Beaumont, Acheson, Ardrossan, Nisku, Calgary, Spruce Grove, Stony Plain, Leduc, Fort Saskatchewan, Red Deer, Morinville, Villeneuve, Barrhead, Whitecourt, Tofield, Vegreville, Viking, Vermilion, Grassland, Hardisty, Lloydminster, Bonnyville, Millet, Wetaskiwin, Camrose, Ponoka, Lacombe, Blackfalds, Drayton Valley, Sylvan Lake, Stettler, Wainwright, Westlock, Edson, Rocky Mountain House, Devon, Airdrie, Hinton, Jasper, Grande Prairie, Fort McMurray, Slave Lake, Valleyview, High Prairie, Falher, Girouxville, Clairmont, Nampa, Cold Lake, Balzac, Chestermere, Okotoks, Strathmore, High River, Brooks, Peace River, Lethbridge, Medicine Hat, Rycroft, Grimshaw, Berwyn, Fairview, Manning, Pouce Coup, Dawson Creek, Fort St. John, Redcliff, Dunmore, High Level, Cochrane, and Zama City.

Can I pick up my order if im not within the delivery area?

At this time, we offer delivery service only.

HOW IT WORKS / QA ISSUE QUESTIONS

Why would I buy from you when I can purchase the exact same meat from the grocery store?

Our prices are a lot lower, and we deliver it right to your door, making it super convenient to get the proteins you love without having to make a trip to the grocery store.

How long can I freeze the meat up until?

Our quality meat can remain frozen for up to one year.

How do I purchase a box?

Ordering is easy! Each order is for an 8 kg box. Our meat selections are all in 2kg portions, so simply add the four proteins you want to the box to check out.

PRODUCT QUALITY, ORIGIN, SUSTAINABILITY

Do you sell other protein options?

No, not at this time.

Do you sell seafood?

No, not at this time.

Does the meat have hormones?

Like humans, all animals have hormones naturally in their systems, but no additional hormones are added. In Canada, it’s illegal to sell meat with hormones.